usable information technology Jakob Nielsen's Website

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Jakob's bi-weekly column on Web usability

Flash and Web-Based Applications (November 25)
In usability tests of 46 Flash applications, we identified several basic issues related to Web-based functionality's ephemeral nature. Some findings restate old truths about GUIs; others reflect the Net's new status as nexus of the user experience.

Intranet Usability: The Trillion-Dollar Question (November 11)
Celebrating Holidays and Special Occasions on Websites (October 28)
Making Flash Usable for Users With Disabilities (October 14)

All Alertbox columns from 1995 to 2002

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Intranet guidelines from testing 14 intranets New since November 5
Intranet design annual: 2001 and 2002
Email Newsletters: 79 design guidelines
Flash Usability: 117 design guidelines
E-commerce usability: 207 design guidelines
Children and senior citizens: age-specific usability
Users with disabilities and Flash accessibility

More reports and usability guidelines


Homepage Usability: 50 Websites Deconstructed
Designing Web Usability: The Practice of Simplicity

Full list of books

Consulting Services

Nielsen Norman Group offers usability reviews, keynote speeches, workshops and seminars, user testing (international and domestic)

About Jakob Nielsen

Biography and photos
Public appearances
Papers and essays by Jakob Nielsen

Jakob's Picks of Other Stuff

Recommended books about Web design and usability
Hotlist of recommended other sites

About This Site

Why this site has almost no graphics
Portal traffic referral statistics
Copyright and reprint rules


New Seminars

Usability Week 2002
> Silicon Valley, Dec. 9-13

Brand-new tutorials with the results of our latest user research:
> Intranets
> Flash
> Email Newsletters

Usability Week gives you a second chance to catch popular tutorials that were sold out at our last conference:
> Usability Lifecycle
> Accessibility

BBC Visit to Microsoft's usability lab and interview with Jakob Nielsen (streaming video)

PC Pro Interfacing with Jakob Nielsen Shoddy search prevents worker success

Digital Web Magazine An interview with Dr. Jakob Nielsen, usability expert

Informatics Don't be too clever, says web guru

SitePoint Interview - Jakob Nielsen, Ph.D.

Wall Street Journal Easy Now (about e-commerce; subscription required for access)

BBC E-mail makes surfers emotional

Wired Reality Check for Web Design

MacWorld New software helps in building of accessible Web sites No Longer A Lonely Planet

Sydney Morning Herald Design critical, says Web guru

ComputerWorld Australia Web site usability lags but improving

New Zealand Herald Glamour obscures basics of net use

Pixelsurgeon Splash screens must die

Dr. Dobb's Journal Macromedia Partners With Jakob Nielsen Design lacking in e-tail sites Flash critic to coach Macromedia

MacCentral Macromedia to improve Web usability

New York Times Seems Computers Baffle 10-Year-Olds, Too

Information Age Simplicity is priceless

CBS Family Matters

BBC Children get impatient on the net

.Net Jakob Nielsen told me to do it

BBC Keep the web simple, stupid

FORTUNE The Top Ten Minds in Small Business

Full list of interviews

Archive of other news items

Mail: Dr. Jakob Nielsen, Nielsen Norman Group, 48921 Warm Springs Blvd., Fremont, CA 94539, USA
Contact:; Luice Hwang,, tel. (408) 720-8808
PR agency: Darcy Provo, Antenna Group,, tel. (415) 977-1920